A little help,
when you need it.
Product details, everyday questions or a guide correction. We’re here to help you find a clear answer.
Email info@pawlivy.com or use the contact form for product questions, account help, order support and guide corrections.
Customer support
Our default support hours are Monday–Friday, 9:00–18:00 China Standard Time (UTC+8). We aim to respond within two business days.
Order and return requests
Include your order reference and a short description of the question. For a return, contact us within 30 calendar days of delivery and wait for approval and the correct return instructions before mailing the item.
Product questions and corrections
Include the product or article URL and the dimensions, features or statement you would like us to check. Keep passwords, card details and unnecessary personal information out of your message.
Orders ship from China. Read our shipping and returns policy for handling time, estimated transit and return costs.
Have a question?
Write to us.
We aim to reply within two business days.