Terms of use

Please provide accurate information when creating an account or submitting a message, protect your sign-in details and use the site lawfully. Do not attempt to access another person’s account, disrupt the service or misuse the forms.

Pawlivy products with a displayed price and an available purchase option can be ordered through checkout. Choose your size, color and quantity on the product page. Your selected option and SKU appear in your shopping bag and order summary. Products without a price are unavailable to order.

Where ordering is available, the checkout shows the currency, items and applicable delivery charges before payment. An order is confirmed only after the payment and order confirmation process succeeds. Keep a copy of your order confirmation.

Our articles provide general product and everyday care information. They cannot diagnose a pet, provide emergency care or replace advice from a qualified professional who knows your animal. If a pet is injured, unwell or showing sudden behavior changes, seek appropriate professional help.

Pawlivy products, original website content and brand materials are provided by Pawlivy. Our guides cite external references for factual and care information. A reference does not imply a partnership or endorsement.

Orders ship from China with handling of up to 10 calendar days after payment confirmation. Estimated transit begins after dispatch. Review the shipping and returns policy for the current rate, unused-item return window and return-cost arrangements.

Email info@pawlivy.com or contact us through the contact form about account access, site information or an order. Review our privacy policy and shipping and returns information before submitting personal details or placing an order.